Privacy Policy — ProHealth Source

Privacy Policy

This Privacy Policy explains how ProHealth Source ("we", "us", "our") collects, uses, shares, and protects information when you visit prohealthsource.site (the "Site") or purchase products through our Site and advertising channels (including Google Ads).

1. Information We Collect

We collect information you provide directly and information collected automatically when you use the Site.

a. Information you provide

  • Contact details (name, email address, mailing address) when you register, subscribe, or contact us.
  • Payment information (processed by third-party payment processors — we do not store full card data on our servers).
  • Order and purchase history.
  • Content you submit (reviews, messages, support requests).

b. Information collected automatically

  • Device and usage data (IP address, browser type/version, operating system, pages visited, referring/exit pages, timestamps).
  • Cookies, web beacons, and similar tracking technologies (see Cookies & Tracking).

2. How We Use Your Information

We use information for purposes including:

  • Providing, maintaining, and improving the Site and our products.
  • Processing purchases, refunds, and communicating order status.
  • Sending transactional communications and important updates.
  • Marketing and promotional communications (where permitted by law).
  • Detecting and preventing fraud or abuse.
  • Complying with legal obligations.

3. Sharing and Disclosure

We may share information with:

  • Service providers: payment processors, hosting providers, email sending services, analytics and CRM providers that help us operate the Site.
  • Advertising partners: to support interest-based ads, campaign measurement, and retargeting (e.g., Google Ads partners). These partners may place cookies or similar technologies on your device.
  • Legal reasons: when required by law, to respond to legal process, protect our rights, or investigate fraud.
  • Business transfers: in the event of a merger, acquisition, or sale of assets.

We do not sell your personal information for money. If this changes, we will update this Policy and provide any required notices.

4. Cookies & Tracking Technologies

We and our partners use cookies, local storage, pixels, SDKs, and similar technologies to collect information about your interaction with the Site. Purpose examples include:

  • Essential site functionality.
  • Analytics and performance measurement.
  • Personalization and remembering preferences.
  • Advertising, ad measurement, and retargeting (including Google Ads and DoubleClick).

You can manage or delete cookies in your browser settings. If you disable cookies, some features of the Site may not work properly.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and purpose for processing.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing the personal data we hold about you.
  • Requesting correction of inaccurate data.
  • Requesting deletion or restriction of processing.
  • Opting out of sale or sharing (where applicable).
  • Objecting to or restricting certain processing and withdrawing consent for marketing communications.

California residents: California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise rights, contact us at the details below and include sufficient information to verify identity and describe your request.

European residents (GDPR): If you are in the EU/EEA, you may have the right to access, correct, delete, restrict processing, or request data portability. You also have the right to lodge a complaint with a supervisory authority.

10. Children's Privacy

Our Site and products are intended for adults. We do not knowingly collect personal information from children under 16 (or a higher age where required). If you believe we have inadvertently collected information from a child, please contact us to request deletion.

11. Medical & Health Disclaimer

Content on the Site (including product descriptions, blog posts, and emails) is provided for informational purposes only and is not medical advice. Always consult a qualified healthcare professional before starting any new health, nutrition, or supplement program. Use of the Site does not create a doctor-patient relationship.

12. Changes to This Policy

We may update this Privacy Policy. When we make changes, we will revise the "Effective date" at the top. Substantial changes will be highlighted or notified where required by law.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

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